Privacy Policy

The sheet music images, PDFs, recordings, and audio or video files you import are used only to create the result you ask for. To do this, the App may send the file you choose to our processing service. Files sent for processing are used solely to produce your result, are never used to train models or shared for any other purpose. Your library stays on your device unless you choose to back it up to your own iCloud (see below).

We collect only what is needed to run the App, keep it stable, and process purchases:

• Anonymous identifier. The App creates an anonymous identity to operate. It is not linked to your name or email, and it is reset if you reinstall the App.
• Usage & analytics data. Aggregated, non-identifying information such as which screens are viewed and which features are used, along with basic device and app-version information, to help us understand and improve the App.
• Diagnostics & crash reports. If the App crashes or hits an error, we collect technical diagnostics (for example device model, OS version, and a stack trace) to fix problems.
• Files you submit for processing. Audio or video you choose to transcribe may be sent to our processing service.
• Support messages. If you write to us from inside the App, we keep the messages you send so we can reply.

• Operate, maintain, and secure the App.
• Diagnose crashes and fix bugs to improve stability.
• Understand feature usage so we can improve the product.
• Process subscriptions, free trials, and purchase restoration.
• Deliver recognition models and process the files you choose to transcribe.

We do not use your information for advertising and we do not sell it.

We rely on a small number of trusted providers who process data on our behalf.

• Google Firebase — analytics, crash reporting, remote configuration and support notifications (FCM on Android).
• RevenueCat — subscription and purchase management.
• Cloudflare — network protection and storage of files handled by our services.
• Modal — processing of sheet music and audio files you choose to convert.
• Apple — App Store payments and, if enabled, iCloud backup.
• Google Play / Play Integrity — Google Play payments and purchase restoration; Play Integrity app and device checks to protect Android trial access.

On iOS, If you enable backup, your sheets, converted recordings, imported sound fonts, and settings are stored in your own iCloud account using your personal iCloud storage. This data is governed by Apple's iCloud Terms and Privacy Policy. We do not have access to your iCloud contents and cannot read your backups. You can delete this data at any time from your device or iCloud settings.

On Android, backup and restore use a folder you select and authorize. The folder may be on the device or provided by a compatible storage provider; it is not automatic Google Drive synchronization. Provider terms apply. After reinstalling, you may need to select the folder and grant access again.

Content you create in the App remains on your device (and in your iCloud if backup is enabled) until you delete it. Analytics, diagnostics, and purchase records maintained by our service providers are retained according to their own policies. Uninstalling the App removes on-device data and resets the anonymous identifier.

We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us.

Depending on where you live, you may have rights to access, correct, or delete personal data. Since Pianora does not maintain accounts tied to personal identities, the primary way to remove data is to uninstall the App and, if applicable, delete your iCloud backup.

We use industry-standard safeguards, including encrypted connections for every file sent for processing. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Questions about this policy or your data?

support@pianora.app